If it’s not a technical issue you need help with then we’re here to support you on. No setup fee is available on all bundles, broadband & phone, and broadband only packages. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. 4 weeks ago. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. I do not have a Virgin media wall socket and need to book an installation but am a tenant of a property and am having trouble getting the landlord to book it himself as I don't have details like his memorable word for phone use. This'll only take a few moments. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. We have a virgin media wall socket with an ethernet port in the wall but no round cable. on 17-12-2022 10:39. Solved No Virgin Media Wall Socket At Installation Community 4832746. I have - 5399069Call the Pre-installation and delivery team on 0800 052 1734 and explain what needs to be done. pdf (virginmedia. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. The socket will have a Virgin Media logo on it and the port is at the bottom. The agent said I’ll need an eng. Package arrive today and realized I don't have a VM wall socket to plug the round cable into. It should be free of charge. Business, Economics, and Finance. The cable on the right looks like is for a Freeview TV antenna. . . This box is identical in make and size. The cable can be a loose wire as well as a socket, external cables may give a clue as to the location. in Networking and WiFi Sunday; Wall Socket Installation in QuickStart, set up and connections 3 weeks ago; need engineer to install new virgin media wall socket in QuickStart, set up and connections 3 weeks ago; Virgin Media wall socket set up in. Turn on and start the Box. @umerarifkhan11 wrote:. We also don’t have an Ethernet point only an old BT outreach 5C box. I recently got Virgin broadband installed. on 15-02-2022 10:03. If you have more than one located on different floors, try to place one directly over the other. We've re-kindled our VM TV package and have received the TV360m box and all the gubbins. Call the Pre-installation and delivery team on 0800 052 1734 and see what they say. Page 1 Installation guide Uninstall Install your TV 10 mins 30 mins. The cable terminates on a box indoors wherever you want it, within reason. Call the pre-installation and delivery team on 0800 052 1734. Virgin media wall socket in an unusable place. Virgin Media. Choose the best spot for your wifi hub. Call the Pre-installation and delivery team on 0800 052 1734. We have a virgin media wall socket with an ethernet port in the wall but no round cable. Inside is 3GB RAM and a Mediatek OctaCore, while on the rear is an HDMI 2. You can workaround it simply without the need for a cable. Sorry I’m clueless when it comes to tech, cheers! Some pictures of both the wall. Reply. But I have no Virgin Media Wall socket in my house. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. Follow these steps to install your virgin Media Broadband, TV and Phone service. SpeedHello, I just moved in my new flat and I received the QuickStart installation package today. Also available from the likes of Screwfix, Homebase, Toolstation etc. Or if the other end of the white cable is in a more useful. Account - Cable. It's obviously missing a case/cover and looks quite old. Vonage 2nd line. Reply. My Virgin Wall socket not same as installation guide that one. If you choose to receive a paper version of your bill, you will normally be charged a paper bill fee. 5. One of them was Telewest. Different kind of wall socket? Some older sockets may have NTL or Telewest written on them. GameStop Moderna Pfizer Johnson & Johnson AstraZeneca Walgreens Best Buy Novavax SpaceX Tesla. Switched On. The second two black cables are from a satellite dish, used by. The box and cables may have been removed by the previous occupiers. 1. We have the quickstart pack but sadly cannot get broadband set up and working. Can I have engineer visit and setup it? Thanks. Some new sockets may look like. Perfect for when you can’t all decide on what to watch. Rang the helpline today - was told it could be linked to the upcoming change to phone over fibre (although we’ve not had a notification), however the sockets should be working. 1. Dave. Could you send someone out to fix this please?If so you would need to contact the pre-installs team on 0800 052 1734 and book a tech install. Broadband wall socket. I had bought a VM broadband and used self installation but saw that my VM socket was not round. The installation should take around an hour. How can we - 5041171Virgin Media Multiroom is a service that allows you to have up to two additional TV 360 mini boxes, so you can watch shows all over the house. I ordered my self installation kit in August to arrive for the 11th of September, however, I have not received the package and any confirmation of delivery. Can I have engineer visit and setup it? Thanks. Some new sockets may look like one of the below. So you can either unscrew this one & push on the connector provided in the Quick Start pack. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. . 0 Kudos. How can I book a technician in QuickStart, set up and connections 10 hours ago;However the virgin media wall socket did not have any wires on the bottom of it like it is - 5410515. Networking and WiFi. Following the installation and verification of its functionality, you can browse the web or. Extend your wired Internet access to any room in your house using your existing electrical wiring. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Engineer installations. Long story short, I need an engineer to come and re-install the coax from the brown box outside as whichever company supplied the previous tennants internet/phone has cut the virgin media cable outside to install their own cable through the hole. Latest Model Isolated Genuine Virgin Media White Internal use Wall Box Outlet Socket with Euro Module. Virg Media installation: Here's whatever them need to perceive. We have a virgin media wall socket. Standard Member. 0 Kudos. SpeedWe would like to show you a description here but the site won’t allow us. You’ll then be able to use your same old phone to make. Consider a wireless connection: If a wall socket installation is impossible, you may want to consider a wireless connection. on 21-02-2023 19:59. If you are a fibre customer you might not use a master socket, instead an Openreach Modem. I am going to cancel. No Virgin Media wall socket in my apartment in QuickStart, set up and connections 7 hours ago;Virgin Media Hub Coax Cable Power Cable Two-way splitter Next, grab the power adapter and plug it into the small round socket on the back of your Hub. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. In regards to a Wall Socket, as mentioned by @jbrennand, we can get one of our Technicians to come out and install this for you but it would be at a £25 one-off charge. VIRGIN MEDIA V6 TIVO EXTENSION CABLE. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults)Take the end of the isolator cable with the red band and push it firmly into your Virgin Media wall socket. I'm a Very Insightful Person, I'm here to share knowledge. 1STec White Indoor Virgin Media Internal Wall Socket 2-Way Splitter or Isolator Outlet Suitable for use on TiVo V6 Digital TVs and as used by Superfast 2 3 Superhub Broadband Cable Modems. Or a VM person will sort it for you when they get here in a day ot two. The OUT terminal from the Technetix isolator has a terminator cap on it. There are 10 types of people: those who. on a domestic hub you look at the values thus. Hey there @Slayne99, thanks for reaching out to us and a warm welcome to the Virgin Media forums page! I'm sorry to hear about the issues you're having with the installation. in Networking and WiFi Sunday; No Virgin Media Wall socket . How do we go about booking an - 5416332. Can't find Virgin Media socket in QuickStart, set up and connections yesterday; Gone away form received when setting up account in QuickStart, set up and connections Tuesday; I Need a Virgin Media Wall Socket in QuickStart, set up and connections Tuesday; Delayed Installation in QuickStart, set up and connections TuesdayRe: Wall socket connection. VM. 95 – £ 59. Adduxi. Call the Pre-installation and delivery team on 0800 052 1734 for help completing the Hub installation. @ericchuang wrote: I received my installation kit for my broadband but I don't have a Virgin Media socket anywhere to install it. Turn on and start the hub. If I couldn't get the proper wall socket, the internet is not going to be set up su. Virgin didn't always provide Internet remember it used to be a cable TV provider first then it. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. 132Mb average speed. Solved no virgin media wall socket at installation community 4832746. You can also check for a loose cable as not all properties have a socket. But I don't think I have any Virgin Media Wall sockets in my house. to your Virgin Media socket. But I have no Virgin Media Wall socket in my - 5405516. Jan 14, 2022. Claim rebates for completed homes (optional) Broadband, TV and phone deals Broadband, TV, phone and SIM deals Black Friday broadband deals Broadband no upfront cost. Options. Summary of Contents for Virgin Media Virgin TV V6. I am so sorry to hear that you seem to be missing a wall socket in the home. Turn on and start the Box. Options. New to the UK and just moved into our first home here. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. See where this Helpful. on 03-12-2022 10:11. We're here to help. I've selected self installation and have realised I have no vm wall socket Can I order an engineer please - 5395133. Internal Wall socket power supply missing in QuickStart, set up and connections a week ago; Wrong cable sent in quick start pack in QuickStart, set up and connections 2 weeks ago; No Virgin Media wall socket in my apartment in QuickStart, set up and connections 4 weeks ago; Wall socket connection issue on startup in QuickStart,. dial 150 or 0345 454 1111 and follow the prompts to - 'thinking of leaving us' -- dont worry about that they do much more - open 8am -10pm 7 days a week - should take you to a UK call centre. The answer is yes. The cable could be hidden within, or behind, furniture. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. on 31-12-2021 10:47. Tudor. Very poor advice. Options. What would be easier, cheaper and overall futureproof would be to install your own cat6/7 ethernet cable and plug it into the router and either run it internally or drill outside the wall and up to your room and then back inside with an ethernet socket. Most of our customers receive their bills via E-billing. However, I do not have any of the specified wall sockets available. 0 Kudos. . All Rights ReservedNo setup fee. Please ONLY use the power adapter provided. Check service status. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Call the pre-installation and delivery team on 0800 052 1734. Manage Your Account. A non-split socket will have the sockets and screws in the middle. 2) remove the metal isolator box and use the coupler to connect to (as per above) and maybe replace the box lid and have a trailing wire coming out of the bottom of the box. Stay safe online. It's obviously missing a case/cover and looks quite old. The new fibre phone line is designed to work with the same phones as the old copper line. Options. My Virgin Media App. I can only find the TV socket. Call the Pre-installation and delivery team on 0800 052 1734 and explain the situation. Back a step. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. . #12. I ordered a broadband + phone package package and it said I was applicable for a self install kit, but I have no Virgin Media Wall socket in my house. I want to install virgin media after using talk talk for many years, I checked that I have the virgin media socket but after watching and reading the installation guide my virgin media socket looks different, i removed the white cap covering it and it is. A Virgin Media wall socket is simply a point of entry into your home. Get the Hub ready by connecting the wires. Chris. )In this video, I am showing the sta. When plugged into either cable the hub just - 5440321. The cable line runs into the house to the socket but the router cable make end is - 5038783Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Hello, I'm trying to set up my Virgin Media broadband. You should be able to do it on a call to CS. There must have been a previous installation or you would not have been offered a self install. The other is marked TV, & this is used for TV & Broadband. Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set. VM use quality cable and quality crimped or compression F connectors (Screw on F connectors not allowed). Some older sockets may have NTL or Telewest written on them. Unlikely the Tech will hide the co-ax cable - they usually just pin it to skirting boards or tuck it behind carpet edges. Thank you very much 🙂. Working hard to help connect the nation, shop our offers and order online. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Browse Virgin Media Virgin Media Community. No VM wall socket in QuickStart, set up and connections Tuesday; Virgin media wall socket for broadband is not what js shown on the installation guide in QuickStart, set up and connections a week ago; I need a Virgin Media Broadband Socket installed in QuickStart, set up and connections a week agoHi rt001 . I've just moved into a property and I'm trying to set up my Virgin Fibre broadband. Plus get help on things like wayleave & access agreements. However, we couldn’t locate the wall socket in our place. (138 Reviews) If you have a TiVo box in the living room and a TiVo Super Hub Broadband router in in an upstairs office then you will often need an extension cable to relocate these devices. 22-12-2022 19:19 - edited 22-12-2022 19:20. Thank you. Could I book an engineer and what number - 5155510. cable from wall. Virgin Media; My Virgin Media; Shop;. Back a step. Or you may be quicker than average! You won’t be involved the whole time. The wall box may be branded with the logos of an old cable TV company (not VM). Security matters. Please keep an eye out for an envelope at the top right corner of your Forum page. Manage Your Account. Update: 3 April 2023: Broadband firms have failed to implement the new 'one touch switching' process in. Call the Pre-installation and delivery team on 0800 052 1734. Apologies for any cabling issues. What should i do now. Thanks mate. D01 C9W8. in Email 10 hours ago Hi, need to replace my virgin media hub and it's always dropping connection via WiFi in. Step 2: Order your TalkTalk Broadband service. Hi I’m just wondering if I could get an engineer to come out and help put in a new wall socket I have a different type of internet and have switched recently and need a new wall socket to plug in the new internet. Browse Virgin Media Virgin Media Community. Feb 22, 2022. It branches out to 2 positions one of them are BT RJ11 sockets And the other leads to the loft and I don’t want to put the Wi-Fi there. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. The isolator has a terminator cap (marked below) fitted to the open end. If you don't have the cabling then call the pre-installs team on 0800 052 1734. Virgin media wall socket for broadband is not what js shown on the installation guide in QuickStart, set up and connections 5 hours ago; I need a Virgin Media Broadband Socket installed in QuickStart, set up and connections 6 hours ago; Cable already connected to Virgin Wall Socket in QuickStart, set up and connections yesterdayInternal Wall socket power supply missing in QuickStart, set up and connections a week ago; FTTP New User Install Experience in QuickStart, set up and connections 2 weeks ago; No vm wall socket in QuickStart, set up and connections 3 weeks ago; Can't find wall socket in QuickStart, set up and connections 3 weeks agoFree returns Within 90 days. No wall socket to connect. If there’s already a cable plugged into your Virgin Media wall socket, use the spanner supplied, to remove it. Hello, I’ve been sent a start up kit with my hub in saying I need to plug the red banded cable into the virgin wall socket like above, however I don’t have one in my property. If you don’t already have one, you will need to install a Virgin Media wall socket either through self-installation or with a Virgin Media engineer. I take that means there is not a Virgin Media wall socket or coax cable so it becomes a new install from the street. 0 A socket to USB A socket coupler module • Flylead length is 200mm • Takes up one module space • 50x. We would like to show you a description here but the site won’t allow us. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. Fitting a new Virgin media wall socket in QuickStart, set up and. Virgin Media;. Push the red label end of the white cable, into the wall socket. How to install a Virgin Media wall socket? If you need a new wall socket, the engineer will install this for you during the appointment. Call the Pre-installation and delivery team on 0800 052 1734 and explain what needs to be done. I can’t take it off by myself so I called 0800 953 9500. Poking up from the ground, directly next to my house, is 1x thick cable and 1xdouble cable. The wall socket I have within my home does not appear to be working. See this. Push the red label end of the white cable, into the wall socket. Options. I noticed Hub5 has ethernet sockets, but game consoles and pcs are too far to connect to the Hub5 directly. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. 2. Thank you very much 🙂. Here are some answers to help you get connected: Request a wall socket installation: As mentioned earlier, you can contact Virgin Media customer service and request an engineer install a wall socket. You’ll leave the Hub alone for 10 minutes and the TV 360 box for 5 minutes, while they’re sorting themselves out. . Or call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Choose the best spot for your wifi hub. In some homes the VM service arrived on a loose cable, not via VM wall socket Have a look on the outside wall of the house to see if there a Virgin Media box, it may give a clue as to where the cable enters. Following the installation and verification of its functionality, you can browse the web or. On your installation day, your engineer will arrive in a. We would like to show you a description here but the site won’t allow us. Failing that phone the Pre-installation and delivery team on 0800 052 1734 explain the situation. on 03-08-2020 18:05. Connect the Hub’s power cable with the blue tab. Last up, we need to get your phone connected. Options. Get the Hub ready by connecting the wires. However, my property doesn't seem to have a Virgin-compatible socket/cable installed anywhere. But I have no Virgin Media Wall socket in my - 5339557. How to install a Virgin Media wall socket? If you need a new wall socket, the engineer will install this for you during the appointment. It also protects the network from 240 volts being fed to it by faulty TVs in your home. Speedvirgin media internal wall box. (I did this video to help/guide new engineer as I did not find any for my self when I started. Friday or 8AM-6PM Saturday and Sunday if you can't find anything. 2 Install your Broadband Install your Broadband Connect the end of the isolator cable with the black band to the socket marked ‘Wall’ on the connector cables. Dear Sir/Madam, With regrad to my newly contract with virgin media, unfortunately I could not find any wall socket at home. Our virgin media broadband set up kit has just arrived. I, like others above, have a socket that looks like a BT phone socket, only with a Virgin Media logo. @ericchuang wrote: I received my installation kit for my broadband but I don't have a Virgin Media socket anywhere to install it. 1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream. Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin Media Community. Some new sockets may look like one of the below. 5m isolator cable with the black band to the socket marked ‘Wall’ on the connector cables. However, as I have been trying to set this up, I noticed that I haven't got a virgin media wall socket therefore have failed at step one. Thanks for posting in regards to moving a wall socket, we appreciate you raising this via the forums. So, in the lounge connect a cable to the socket and the hub and 360 box to that cable via the splitter, and connect the box to the hub with an Ethernet cable. I have been given other details for the account such as the account number/area code and. QuickStart installation- isolater cable to wall doesn’t fit in socket there SaskiaBarron18. Had my kit sent to a home we’ve just moved into. RedTomato said: I removed my Virgin cable about a month ago. That is the correct fitting, it should push on unless its too loose inside the large housing. If no. I was told when purchasing the broadband package that fi. If you can't find it, have a look outside for any wires entering your home, then look for a white box on the wall inside. We would like to show you a description here but the site won’t allow us. I need to arrange an appointment with an engineer. 50 per month. However, I do not have any of the specified wall sockets available, and the round socket that is there it doesn’t fit into. Hello,I signed up for Virgin Media broadband last night - the delivery of the QuickStart self-install pack was listed as 25/11/2023. I've tried looking but can't see a way to book an engineer for this? Thank you. Note that this box will also need to be connected to the hub with either an Ethernet cable (best) or by WiFi. C Then connect the plug into the nearest wall socket and switch it on. Now have to wait until late next week for a technician to arrive!We would like to show you a description here but the site won’t allow us. on 08-01-2023 20:46. Press the power button; it may take up to 30 minutes for the Hub to connectPage 1 Install your Virgin TV 360 Mini box. Take the red-banded end of the isolator cable,. To be able to receive an E-bill, you need to provide us with a valid e-mail address. Now to my Issue: I opted for the self-installation ki. Virgin cables must only be provided by isolated sockets provided by Virgin Media. Sorry to hear your self-installation was unsuccessful because you do not have a VM socket. 1 1. 01-02-2023 10:59 - edited 01-02-2023 11:00. I placed this box where I needed it, ran a new cable and used the splitter from the original box to install it. 168. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Thanks for posting in regards to moving a wall socket, we appreciate you raising this via the forums. My Virgin Media App. You can also check for a loose cable as not all properties have a socket. 19 minutes ago. VoIP stands for Voice over Internet Protocol. Virgin Media M125 Fibre Broadband. Once your kit is delivered though it will be activated shortly after and VM will start charging you for your package so it is in everyone's interests to get a tech out asap to connect you. Hi today I received my QuickStart package however when I went to install the hub I noticed my virgin media wall socket on the inside was blocked off with some kind of hard paste or cement, this makes it impossible to screw the hub you can’t get to the threads I have already booked a engineer but was just. But I. Take the red-banded end of the 3m isolator cable and push it firmly into the Virgin Media socket on your wall. Options. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. The problem is the Hub is in my Study and the - 4964746. . Jack14102. Avoid the bathroom and make sure the Pod isn’t hidden by furniture. The Openreach sockets do not work for Virgin Media. While it's possible to add inclusive calls. on 27-10-2022 09:24. Hub 3. I have also checked outside and there is no box either on my property or on my boundary wall. No virgin Media wall socket Vera03. I’m annoyed because I actually had a virgin sales person in my house. We have a TV and broadband but no landline required. Don’t plug the power cable into a plug socket yet. Account - Mobile. Push fit the VM-supplied lead onto the socket. Sorry to hear about these issues with your Quickstart installation! It does sound like you will need a manned installation. cable from wall. 3) get VM to fit a new box for you. 100. You just need to find the socket and plug in your phone. I am going to cancel. Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. I am so sorry that you have faced these issues regarding your recent install, I can see that you now have an appointment booked, are you able to let us know how things are looking after this appointment?This is very easy to do and will only take a couple of minutes. I would love to help you get your service installed. 2. I have only got one rectangular shaped white socket (Shown as below) but it seems old and not having any port for the round cable. Take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on your wall. Depending on the age of the property the wall socket might be marked NTL or CATV or Cable TV etc. Would I be able. Or if the other end of the white cable is in a more useful. Powerline Extender, 1000Mbps, Wall-plug , 2 Extenders. Remove the connector cable. The top “capped” one is marked FM & has been disused since cable went digital. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and.